Public Value Creation through Digital Service Delivery from a Citizens’ Perspective

The use of information technologies for the delivery of government services is core in the mission of government around the world. Although the promise of public value creation through digitizing government services is a recurrent theme in the literature, we still know little about the actual mechanisms of value creation from the citizen’s perspective. Understanding public value creation through digital…

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Boosting E-participation: The use of Social Media in Municipalities in the State of Mexico.

Valle-Cruz D; Sandoval-Almazan R (2018) Boosting E-participation: The use of Social Media in Municipalities in the State of Mexico. In Optimizing Initiatives through social media. Coords, Laura Alcaide-Nuñoz y José Alcaráz-Quiles ( Pages 103-125) DOI: 10.4018/978-1-5225-5326-7.ch005 Abstract: In this chapter, the authors show two case studies of the use of social media in municipal governments: Lerma, a small municipality with…

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Media use during conflicts: Information seeking and political efficacy during the 2012 Mexican elections

ABSTRACT: Public access to accurate and reliable information is fundamental to democracy and democratic decision-making. In emerging democracies, during political crises or controversial elections, reliable information is often difficult to obtain. In authoritarian regimes, citizens' perceptions of information reliability are tightly linked to trust in government, and both are typically low. Open government policies help build trust that is essential…

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Social media governments from innovators to laggards: the case of Mexican local governments with diffusion of innovations theory

The majority of local governments implement social media into their web sites and means of communications without any strategy or knowledge about their advantages or perils. Academic research about how local governments use social media platforms is scarce. Most of the research is focused on services, comparative perspectives or assessment of e-government. Local governments are blind-folded on where they efforts…

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