The use of information technologies for the delivery of government services is core in the mission of government around the world. Although the promise of public value creation through digitizing government services is a recurrent theme in the literature, we still know little about the actual mechanisms of value creation from the citizen’s perspective. UnderstandingContinue reading Public Value Creation through Digital Service Delivery from a Citizens’ Perspective
Valle-Cruz D; Sandoval-Almazan R (2018) Boosting E-participation: The use of Social Media in Municipalities in the State of Mexico. In Optimizing Initiatives through social media. Coords, Laura Alcaide-Nuñoz y José Alcaráz-Quiles ( Pages 103-125) DOI: 10.4018/978-1-5225-5326-7.ch005 Abstract: In this chapter, the authors show two case studies of the use of social media in municipal governments:Continue reading Boosting E-participation: The use of Social Media in Municipalities in the State of Mexico.
ABSTRACT: Public access to accurate and reliable information is fundamental to democracy and democratic decision-making. In emerging democracies, during political crises or controversial elections, reliable information is often difficult to obtain. In authoritarian regimes, citizens’ perceptions of information reliability are tightly linked to trust in government, and both are typically low. Open government policies helpContinue reading Media use during conflicts: Information seeking and political efficacy during the 2012 Mexican elections
The majority of local governments implement social media into their web sites and means of communications without any strategy or knowledge about their advantages or perils. Academic research about how local governments use social media platforms is scarce. Most of the research is focused on services, comparative perspectives or assessment of e-government. Local governments areContinue reading Social media governments from innovators to laggards: the case of Mexican local governments with diffusion of innovations theory