A Review of Artificial Intelligence in Government and its Potential from a Public Policy Perspective

Artificial intelligence (AI) is the latest trend being implemented in the public sector. Recent advances in this field and the AI explosion in the private sector have served to promote a revolution for government, public service management, accountability, and public value. Incipient research to understand, conceptualize and express challenges and limitations is now ongoing. This paper is the first approach…

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Understanding the Perspectives of Open Government: Exploratory Factor Analysis in Spain and Mexico

Open Government (OG) is a term increasingly used in public administrations. The public managers seem to be interested in modernizing their models of public management and they find in the idea of OG strategies to respond to citizen demands. However, there seems to be a dispersion of what public managers understand as OG. This work is a comparative analysis of…

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Public Value Creation through Digital Service Delivery from a Citizens’ Perspective

The use of information technologies for the delivery of government services is core in the mission of government around the world. Although the promise of public value creation through digitizing government services is a recurrent theme in the literature, we still know little about the actual mechanisms of value creation from the citizen’s perspective. Understanding public value creation through digital…

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Social media governments from innovators to laggards: the case of Mexican local governments with diffusion of innovations theory

The majority of local governments implement social media into their web sites and means of communications without any strategy or knowledge about their advantages or perils. Academic research about how local governments use social media platforms is scarce. Most of the research is focused on services, comparative perspectives or assessment of e-government. Local governments are blind-folded on where they efforts…

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