The research question that leads this effort is: How do Twitter messages impact the polarization of emotions in the presidential election in Mexico in 2018? We collected 6,515 tweets posted by the five candidates that stood for the presidency of Mexico in 2018. We developed a methodology based on artificial intelligence techniques using machine learning and classifiers to predict the…

Artificial intelligence (AI) is the latest trend being implemented in the public sector. Recent advances in this field and the AI explosion in the private sector have served to promote a revolution for government, public service management, accountability, and public value. Incipient research to understand, conceptualize and express challenges and limitations is now ongoing. This paper is the first approach…

Open Government (OG) is a term increasingly used in public administrations. The public managers seem to be interested in modernizing their models of public management and they find in the idea of OG strategies to respond to citizen demands. However, there seems to be a dispersion of what public managers understand as OG. This work is a comparative analysis of…

The use of information technologies for the delivery of government services is core in the mission of government around the world. Although the promise of public value creation through digitizing government services is a recurrent theme in the literature, we still know little about the actual mechanisms of value creation from the citizen’s perspective. Understanding public value creation through digital…