Public Value Creation through Digital Service Delivery from a Citizens’ Perspective

The use of information technologies for the delivery of government services is core in the mission of government around the world. Although the promise of public value creation through digitizing government services is a recurrent theme in the literature, we still know little about the actual mechanisms of value creation from the citizen’s perspective. UnderstandingContinue reading Public Value Creation through Digital Service Delivery from a Citizens’ Perspective

Mexico: entre el gobierno abierto y la transparencia Artificial.

Para resolver los males de México, la transparencia se ha convertido en la palabra mágica, sin embargo, en el resto del mundo han sido siempre: gobierno abierto. Surge entonces la interrogante que orienta a este ensayo: ¿México quiere ir hacia el gobierno abierto o hacia la transparencia artificial? Para dar una respuesta, el presente trabajoContinue reading Mexico: entre el gobierno abierto y la transparencia Artificial.

Understanding e-Justice and Open Justice Through the Assessment of Judicial Websites

The pressure to adopt information technologies has clearly reached the judicial branch of government. General trends toward greater transparency and more openness in the public sector have pushed judges, ministers, and lawyers to use emergent technologies and to provide more information online. In fact, judicial agencies have created their own websites with diverse levels ofContinue reading Understanding e-Justice and Open Justice Through the Assessment of Judicial Websites