Improving the performance assessment of government web portals: A proposal using data envelopment analysis (DEA)

Researchers around the world propose different ways to assess the performance of electronic government portals in order to understand the factors that influence the quality of the information and services they provide to citizens, businesses, and other stakeholders. Most of these evaluation models only consider the results or outputs in terms of information, services, orContinue reading Improving the performance assessment of government web portals: A proposal using data envelopment analysis (DEA)