Building Digital Gov Strategies

The Adoption of e-Government Services in Mexico: A Citizens’Perception Analysis

Comparte este postABSTRACT Governments have provided services to citizens using means such as: face-to-face, regular mail, telephone, among others. These services have proven to be good channels of communication and interaction, but they have limitations. For example, services are provided only on times and days previously established and not all government personnel are service-oriented. These Leer más

Building Digital Gov Strategies

Inter-organizational collaboration and performance of state e-government portals in Mexico: understanding the role of politics in the enactment process

Comparte este postThis poster describes the progress of the project entitled “Inter-Organizational Collaboration and Performance of State E-Government Portals in Mexico”. We have presented two previous reports and this time we present the current status of the project, highlighting several of the case studies and some relationships among them. The empirical data collection will be Leer más

Building Digital Gov Strategies

Improving the performance assessment of government web portals: A proposal using data envelopment analysis (DEA)

Comparte este postResearchers around the world propose different ways to assess the performance of electronic government portals in order to understand the factors that influence the quality of the information and services they provide to citizens, businesses, and other stakeholders. Most of these evaluation models only consider the results or outputs in terms of information, Leer más